By Lucky Uto
The Delta State Traffic Management Authority (DESTMA) has ordered its officers to maintain discipline and professionalism while carrying out their duties across the state.
The directive was announced by the Director of Operations, Francis Edema, as part of efforts to improve the agency’s service delivery and strengthen its public image.
According to Edema, all officers must now report for duty in complete, neat and well-ironed uniforms, stressing that a professional appearance is important to how the public views the agency.
He also cautioned officers against rudeness while dealing with motorists and other road users.
He said personnel must treat everyone respectfully, including those who violate traffic rules.
Edema further instructed officers to answer official phone calls promptly and speak politely, noting that callers could include government officials and other important stakeholders.
The operations director also emphasized punctuality, warning that officers who fail to report for duty must properly inform their supervisors or risk disciplinary action.
He added that all personnel must strictly follow operational guidelines and obey directives from their superior officers to ensure effective traffic management.
The agency said the new measures are aimed at promoting discipline among officers and strengthening public confidence in DESTMA’s operations across Delta State.
